Refunds and returns

Last updated 2026-09-03.

Your rights under the Australian Consumer Law

Everything sold here comes with consumer guarantees that cannot be excluded, restricted or modified. Goods must be of acceptable quality, fit for the purpose they are sold for, and match their description. If a product fails one of those guarantees you are entitled to a repair, a replacement or a refund. Where the failure is major, the choice between a refund and a replacement is yours, and you can also claim compensation for any other reasonably foreseeable loss. We pay return postage on a faulty item.

Changing your mind

Australia has no statutory cooling-off period on an ordinary online purchase, so the window below is our own policy rather than a legal requirement, and it sits on top of the guarantees above.

You can return a product within 15 days of purchase for an exchange or a refund, provided it is unused, in its original packaging and you have proof of purchase. A non-refundable $29 per order packing and handling charge applies to a change-of-mind return, and you pay return postage. Refunds go back to the original payment method within 24 to 48 hours of the item being received and checked.

Cancelling an order

Most orders ship within 24 hours, so contact us within 12 hours if you want to cancel. A 12.5 per cent service and processing fee applies to a cancellation after payment. An order that has not been paid for can be cancelled at no charge.

How to start a return

Email theteam@carliftaustralia.com with your order number and what is wrong. We answer seven days a week.