All of our prices are displayed in $AUD

We will gladly Refund or Exchange an item if:

• The item is faulty
• The item is not the same as the description or as shown or advertised
• The item does not perform as per the manufacturers intention

You may not be entitled to a Refund or Exchange if:

• You have changed your mind and no longer require the item
• You decide you cannot afford the item
• You found the item cheaper elsewhere
• The style, colour, or size is not suitable
• You were responsible for the fault

All refund requests MUST be accompanied with an original receipt or other proof of purchase.

Please feel free to discuss our policy with our customer support team prior to purchase.

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of ordering

A 12.5% service and processing fee applies on all cancellations.

Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Refunds & Returns Policy)

We are glad to bring our customers exceptional value and service.

OUR CURRENT SHIPPING TIMES

Shipping time varies by location.

• AUSTRALIA 5-7 days * (This doesn’t include our 24-48 hour order handling & processing time)

OUR DELIVERY PARTNERS

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages.

If you have any other questions, please contact us and we will do our best to assist.

Once your order is shipped, it will be marked as complete in our database and you will receive an automated confirmation email with a tracking number.

Support Team: admin@customersupport.care

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